Quick Contact

Get In Touch

If you are waiting for an order that has been shipped (you were sent an email if that's the case - check spam/junk if you have not seen it) it will most likely still be in transit as post in the run up to Christmas was very severely delayed due to Covid, Christmas, and Brexit. Please be patient with it. 

 

Our office hours are 9am to 4pm, Monday to Friday. Please note that we will be closed for all English Bank Holidays.

We have answered many common questions on our FAQ page HERE and there are lots of handy bits of information in the FAQ section of the blog HERE.


For shipping info please see HERE.

If you have an order that hasn't arrived yet but has been dispatched, please see the shipping info above.

For returns please see HERE.

For pattern support and general yarn related queries you could direct these to our facebook group 'The ECY Garden'

Please note that once dyelots have sold out they are gone, sadly we do not have a yarn TARDIS storing random skeins from historical batches. We do repeat many colourways but we do not take custom dye orders. We update the website regularly and the yarn collection page has the status of future updates listed. News of upcoming updates will be posted on social media and distributed in newsletters.

For more news and updates, sign up to the newsletter HERE.

Retailers

Interested in becoming a stockist? For more information get in touch HERE and for news and updates please join our wholesale newsletter HERE.

Press/Media/Designers

Media contacts and designers wishing to be kept up to date with the latest ECY news, sign up for our media newsletter HERE.