Untracked international shipping is still unavailable on the website. This will be reassessed later in the year.
  • We strive to dispatch orders as quickly as possible; it takes two to five working days no matter which service you select. Please do take note of any holiday notices that we may have up as they will delay shipping times. We are not able to provide same-day dispatch even if you choose courier shipping. Courier shipping can be faster and more reliable once in transit but cannot be dispatched any quicker than other shipping methods. 
    • If you place more than one order close together, we will try to combine your orders and refund the duplicate postage amount, but CANNOT guarantee that - please don't rely on it.
    • When placing an order please provide an email address on which you can be contacted in case of any issues. In the event of an issue arising with your order you will be contacted for your input regarding the resolution. If after one week we have not received a response, our discretion will be used to select an appropriate resolution. We will only contact customers by email and will not utilise any other messaging platform. Please ensure that info@edencottageyarns.co.uk has been marked as safe with your email provider so that order notifications do not get discarded as spam.
    • The majority of items on the website are in stock for immediate dispatch, the exception being our mill dyed yarns. For these we hold some stock on site but the rest is held off site. This may cause a delay of a day or two when awaiting replacement stock.  
    • If your order has not arrived within 28 days (UK) or six weeks (international) please contact us and we will assume it is missing. We can then either replace it or refund you. **
    • We shall not be held responsible for failure of delivery where an incorrect address has been provided and additional charges may apply for redelivery of an order.
    • Courier pricing is highly variable. Pricing shown is the closest estimate available at the time of writing. Should the actual price at the time of booking be significantly different to the charged price we will contact you to discuss options.  
    • Courier orders require a contact telephone number to be provided at the time of booking. Note: we CANNOT ship orders via courier to PO Boxes. 

     

    Royal Mail do not provide tracking numbers for any parcels as standard. For a tracked service please select Courier or Signed For at checkout.


    UK SHIPPING

    Prices shown below do not include VAT. Where applicable VAT will be added to the shipment costs at checkout. 

    First Class Signed For Usually arrives next working day including Saturday however can take longer. Online delivery confirmation provided. 

    First Class Usually arrives within one to three working days after dispatch however can take longer.

    Second Class Usually arrives within three to seven working days after dispatch however can take longer.

    PRICING

    Order weight* Second Class First Class First Class Signed For Courier**
    Up to 15g £1.65 £2.05 £3.45 £6.50
    16g up to 750g £3.35 £4.45 £5.55 £6.50
    750g up to 1kg £3.35 £4.45 £5.55 £13.00
    1kg up to 1.5kg £3.35 £4.45 £5.55 £13.00
    1.5kg up to 10kg N/A N/A £9.05 £13.00
    10kg to 20kg N/A N/A £14.05 £15.50

    * Weights in the table shown as 'up to' are not inclusive of this value, eg, an order weighing 1kg sent 1st class will be charged at £4.45
    ** Courier shipments to the Channel Islands, Isle of Man and Northern Ireland will be sent using Royal Mail Tracked services.

     

    International shipping zones have been amended in line with the World Zones shown on the Royal Mail website which can be seen HERE

    EU SHIPPING

    VAT will be charged on orders below €150 (~£135) from EU countries at the appropriate rate for the country. We cannot guarantee that you won't be charged extra customs or shipping however one year into this new system we have so far not had anyone charged extra fees that we know of and the system seems to be working very well. 

    Airmail Tracked & Signed Usually arrives within seven working days however can take longer. Tracking and online delivery confirmation available. 

    PRICING

    Order weight* Airmail Tracked & Signed Courier
    Under 15g £10.95 £30.00
    15g up to 250g £10.95 £30.00
    250g up to 750g £13.65 £30.00
    750g up to 1.5kg £15.20 £30.00
    1.5kg to 5kg N/A £30.00
    5kg to 15kg N/A £50.00
    15kg to 22.5kg N/A £100.00

    * Weights in the table shown as 'up to' are not inclusive of this value, eg, an order weighing 750g sent as a tracked and signed shipment will be charged at £15.20 

     

    NON-EU EUROPE SHIPPING

    Temporarily unavailable: Royal Mail Airmail Standard Usually arrives within two to four weeks however can take longer.

    Airmail Tracked & Signed Usually arrives within seven working days however can take longer. Tracking and online delivery confirmation available. ^^

    PRICING

    Order weight* Standard Airmail Tracked & Signed Courier
    Under 15g £4.25 £11.50 £30.00
    15g up to 250g £8.20 £11.50 £30.00
    250g up to 500g £8.20 £14.15 £30.00
    500g up to 750g £10.90 £14.15 £30.00
    750g up to 1kg £10.90 £16.50
    £30.00
    1kg up to 1.5kg £13.05 £16.50 £30.00
    1.5kg to 5kg N/A N/A £30.00
    5kg to 15kg N/A N/A £50.00
    15kg to 22.5kg N/A N/A £100.00

    * Weights in the table shown as 'up to' are not inclusive of this value, eg, an order weighing 1kg sent as a standard shipment will be charged at £13.05 

     

    North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia.

    Temporarily unavailable: Royal Mail Airmail Standard Usually arrives within ten working days however can take longer.

    Airmail Tracked & Signed Usually arrives within seven working days however can take longer. Tracking and online delivery confirmation available. ^^

    PRICING

    Order weight* Standard Airmail Tracked & Signed Courier
    Under 15g £5.70 £10.50 £35.00
    15g up to 500g £12.10 £17.10 £35.00
    500g up to 1kg £17.65 £22.15 £35.00
    1kg up to 1.5kg £23.30 £25.85 £50.00
    1.5kg up to 5kg N/A N/A £50.00
    5kg up to 10kg N/A N/A £62.00
    10kg up to 15kg N/A N/A £75.00
    15kg to 22.5kg N/A N/A £85.00

    * Weights in the table shown as 'up to' are not inclusive of this value, eg, an order weighing 500g sent as a standard shipment will be charged at £17.65
     

    USA SHIPPING

    Temporarily unavailable: Royal Mail Airmail Standard Usually arrives within ten working days however can take longer.

    Airmail Tracked & Signed Usually arrives within seven working days however can take longer. Tracking and online delivery confirmation available. ^^

    PRICING

    Order weight* Standard Airmail Tracked & Signed Courier
    Under 15g £5.85 £10.65 £36.00
    15g up to 250g £16.60 £15.95 £36.00
    250g up to 500g £16.60 £27.00 £36.00
    500g up to 750g £19.35 £27.00 £36.00
    750g up to 1kg £30.45 £27.00 £36.00
    1kg up to 1.5kg £30.45 £33.70 £36.00
    1.5kg up to 2kg N/A N/A £36.00
    2kg up to 5kg N/A N/A £68.00
    5kg up to 10kg N/A N/A £140.00
    10kg up to 15kg N/A N/A £170.00
    15kg to 22.5kg N/A N/A £190.00

    * Weights in the table shown as 'up to' are not inclusive of this value, eg, an order weighing 750g sent as a standard shipment will be charged at £30.45


    Australia, New Zealand and Singapore


    Temporarily unavailable: Royal Mail Airmail Standard Usually arrives within two to four weeks however can take longer.

    Airmail Tracked & Signed Usually arrives within seven working days however can take longer. Tracking and online delivery confirmation available. ^^

    PRICING

    Order weight* Standard Airmail Tracked & Signed Courier
    Under 15g £6.80 £11.55 £45.00
    15g up to 250g £9.90 £14.90 £45.00
    250g up to 1kg £20.85 £25.25 £45.00
    1kg up to 1.5kg £28.55 £31.20 £45.00
    1.5kg up to 2kg N/A N/A £45.00
    2kg up to 5kg N/A N/A £70.00
    5kg up to 10kg N/A N/A £100.00
    10kg up to 15kg N/A N/A £130.00
    15kg to 22.5kg N/A N/A £155.00

    * Weights in the table shown as 'up to' are not inclusive of this value, eg, an order weighing 250g sent as a standard shipment will be charged at £20.85